Terms of service
GENERAL INFORMATION
Welcome to Olvero! The terms “we”, “us” and “our” refer to Olvero. Olvero operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a carefully selected shopping experience (the “Services”). Olvero uses Shopify technology, which enables us to provide the Services to you.
The following terms and conditions, together with any policies referred to in this document (these “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.
Please read these Terms of Service carefully, as they contain important information about your legal rights and cover matters such as warranties, disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or our Privacy Policy, you must not access or use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the legal age of majority in your state, region or province of residence and that you have given us your consent to allow any minor dependants under your responsibility to use the Services on devices that you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be required to provide certain information, such as your email address and your billing, payment and shipping information.
You represent and warrant that all information you provide in our store is accurate, current and complete and that you have all necessary rights to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activity carried out through your account. You may not transfer, sell, assign or license your account to any other person.
SECTION 2 – OUR PRODUCTS
We have made every reasonable effort to display our products and services accurately in our online store. However, please note that product colours or appearance may differ from how they appear on your screen due to the type of device you use to access the store and its settings.
We do not warrant that the appearance or quality of any product or service you purchase will meet your expectations or be identical to the way it is displayed or presented in our online stores.
All product descriptions may be changed at any time without notice, at our sole discretion. We reserve the right to discontinue the sale of any product at any time and may limit the quantities of any product offered to any individual, geographical region or jurisdiction.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. Olvero reserves the right to accept or reject your order for any reason, at its sole discretion.
Your order will not be considered accepted until Olvero confirms its acceptance. We must receive and process your payment before accepting your order.
You should review your order carefully before completing your purchase, as Olvero may not be able to process a cancellation request after an order has been accepted.
If we do not accept, change or cancel an order, we will attempt to notify you using the email address, billing address or telephone number provided at the time the order was placed.
You may return or exchange your purchase only in accordance with our Refund Policy [LINK].
You represent and warrant that your purchase is intended for personal or household use and not for commercial resale or export.
SECTION 4 – PRICING AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect when the order is placed and will be stated in the order confirmation sent to you by email.
Unless expressly stated otherwise, published prices do not include taxes, shipping, handling, customs duties or import charges.
Prices published in our online stores may differ from prices offered in a physical store, another online store or stores operated by third parties.
From time to time, we may offer promotions in connection with the Services that may affect our pricing and that may be governed by terms and conditions that differ from these Terms. If there is a conflict between the terms of a promotion and these Terms, the promotional terms will prevail.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made through our stores.
You agree to promptly update your account and other information, including your email address, credit card numbers and expiry dates, so that we can complete your transactions and contact you as necessary.
You represent and warrant that:
(i) the credit card information you provide is true, accurate and complete;
(ii) you are duly authorised to use the credit card for the purchase;
(iii) the charges you incur will be accepted by your credit card provider; and
(iv) you will pay the charges incurred at the published prices, including shipping and handling charges and all applicable taxes.
SECTION 5 – SHIPPING AND DELIVERY
We are not responsible for delays in shipping or delivery. All delivery times are estimates only and are not guaranteed.
We will not be responsible for delays caused by the carrier, customs procedures or events outside our control.
Once we transfer the products to the carrier, title and risk of loss pass to you.
SECTION 6 – INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, trade names, text, samples, images, graphics, product reviews, videos, audio content and the design, selection and arrangement of such materials, are owned by Olvero, an affiliate or a licensor and are protected by United States and foreign patent, copyright and other intellectual property laws.
These Terms permit you to use the Services solely for personal, non-commercial purposes.
You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit any material from the Services without our prior written consent.
Except as expressly provided in these Terms, nothing in these Terms grants or shall be interpreted as granting you a licence or other rights under any patent, trademark, copyright or other intellectual property right belonging to Olvero, Shopify or any third party.
Unauthorised use of the Services may constitute a violation of applicable intellectual property laws. All rights not expressly granted in these Terms are reserved by Olvero.
The names, logos, product and service names, designs and slogans of Olvero are trademarks of Olvero, an affiliate or a licensor. You must not use such trademarks without Olvero’s prior written permission.
The Shopify name and logo, and Shopify’s product and service names, designs and slogans, are trademarks of Shopify.
All other names, logos, product and service names, designs and slogans appearing in the Services are trademarks of their respective owners.
SECTION 7 – OPTIONAL TOOLS
You may be given access to third-party customer tools as part of the Services. We do not monitor, control or have any input into such tools.
You acknowledge and agree that we provide access to such tools “as is” and “as available”, without warranties, representations or conditions of any kind and without any endorsement.
We shall have no liability arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve the terms on which the relevant third-party providers make those tools available.
We may also offer new features through the Services in the future, including new tools and resources. Such new features will also be considered part of the Services and will be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties, including functionality embedded by third parties.
We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites that you choose to access.
If you leave the Services in order to access third-party materials or websites, you do so at your own risk.
We will not be responsible for any harm or damage relating to your access to any third-party website or your purchase or use of any products, services, resources or content available through a third-party website.
Please carefully review the third party’s policies and practices and make sure you understand them before carrying out any transaction.
Complaints, claims, concerns or questions regarding third-party products and services should be directed to the relevant third party.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
[NOTE TO THE MERCHANT: This section accurately describes Shopify’s relationship with your store and must not be deleted or modified.]
Olvero uses Shopify technology, which enables us to provide the Services to you. However, any sale or purchase made through our store is entered into directly with Olvero.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Olvero, including any injury, damage or loss resulting from the purchase of products or services.
You expressly release Shopify and its affiliates from any claims, damages and liabilities arising from or relating to your purchase and transaction with Olvero.
SECTION 10 – PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK]. Certain personal information may also be subject to Shopify’s Privacy Policy, which can be viewed here.
By using the Services, you acknowledge that you have read this Privacy Policy.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve our Services.
Information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties that may be located in a country other than your country of residence, for the purpose of providing the Services.
Please review our Privacy Policy [LINK] for further information about how we, Shopify and our partners use your personal information.
SECTION 11 – COMMENTS
If you submit, upload, post, email or otherwise transmit ideas, suggestions, comments, reviews, proposals, plans or other content, collectively referred to as a “Comment”, you grant us a perpetual, worldwide, sublicensable and royalty-free licence to use, reproduce, modify, publish, distribute and display that Comment in any medium for any purpose, including commercial use.
We may, for example, use our rights under this licence to operate, provide, evaluate, improve, optimise and promote the Services and to fulfil our obligations and exercise our rights under these Terms of Service.
You also represent and warrant that:
(i) you own or have all necessary rights in all Comments;
(ii) you have disclosed any compensation or incentive received in connection with submitting your Comment; and
(iii) your Comment complies with these Terms.
We have no obligation:
(1) to maintain your Comment in confidence;
(2) to pay compensation for your Comment; or
(3) to respond to your Comment.
We may, but have no obligation to, monitor, edit or remove Comments that we determine, in our sole discretion, are unlawful, offensive, threatening, defamatory, libellous, pornographic, obscene or otherwise objectionable, or that violate any party’s intellectual property rights or these Terms of Service.
You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy, personality or any other personal or proprietary right.
You further agree that your Comments will not contain defamatory or otherwise unlawful, abusive or obscene material, or any computer virus or other malware that could affect the operation of the Services or any related website.
You may not use a false email address, pretend to be someone other than yourself or otherwise mislead us or any third party as to the origin of a Comment.
You are solely responsible for the Comments you make and for their accuracy. We accept no responsibility or liability for any Comments posted by you or any third party.
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information in or relating to the Services may contain typographical errors, inaccuracies or omissions concerning product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information is inaccurate, at any time and without prior notice, including after you have submitted your order.
SECTION 13 – PROHIBITED USES
You may access and use the Services only for lawful purposes. You may not access or use the Services, directly or indirectly:
(a) for any unlawful or malicious purpose;
(b) to violate any international, federal, regional, provincial, state or local law, regulation, rule or ordinance;
(c) to infringe or violate our intellectual property rights or the intellectual property rights of others;
(d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or otherwise harm any of our employees or any other person;
(e) to transmit false or misleading information;
(f) to knowingly send, receive, upload, download, use or reuse any material that does not comply with these Terms;
(g) to transmit or procure the sending of any advertising or promotional material, including junk mail, chain letters, spam or similar solicitations;
(h) to impersonate or attempt to impersonate another person or organisation; or
(i) to engage in any other conduct that restricts or inhibits any person’s use or enjoyment of the Services or that, as determined by us, may harm Olvero, Shopify or users of the Services or expose them to liability.
You further agree not to:
(a) upload or transmit viruses or any other type of malicious code that may affect the functionality or operation of the Services;
(b) reproduce, duplicate, copy, extract, sell, resell or exploit any part of the Services;
(c) collect or track the personal information of others;
(d) spam, phish, pharm or pretext in connection with the Services;
(e) use any robot, spider, scraping tool, data collection or extraction tool, automated device or process, artificial intelligence tool, including agentic AI, or any other automated or manual means to access the Services; or
(f) interfere with, circumvent or bypass any security or authorisation feature, robots exclusion header or other measure used by us to restrict access to the Services.
We reserve the right to suspend, disable or terminate your account at any time without notice if we determine that you have violated any part of these Terms.
SECTION 14 – AGENTS
14.1
This section, the “Agent Terms”, applies if you use, permit, enable or cause the deployment of an Agent to access, use or interact with any Service.
“Agent” means any software or service that performs autonomous or semi-autonomous actions on behalf of or under the instruction of any person or organisation and that may operate on behalf of that person or through that person’s device without direct supervision.
14.2
No Agent may access, use or interact with the Services unless it identifies itself at all times and operates in strict compliance with the requirements of Section 14.4 below.
In addition, no Agent may access, use or interact with the Services if we have requested that the Agent refrain from accessing, using or interacting with any Service.
14.3
We may limit, including through technical measures, any Agent’s access to, use of and interaction with the Services and the manner in which such access, use or interaction takes place.
14.4
Agents must:
(i) identify in every HTTP or HTTPS request that the request originates from an Agent and disclose the Agent’s name by including the following in the user-agent field string of the request: “Agent/[agent name]”;
(ii) not conceal or create confusion about the fact that any access, use or interaction originates from an Agent, including by:
(a) imitating human behaviour and interaction patterns; or
(b) completing or bypassing CAPTCHAs or measures intended to distinguish computer use from human use;
(iii) respond truthfully to any question or instruction intended to determine whether an interaction originates from a human or a computer;
(iv) not circumvent or otherwise avoid any measure intended to block, limit, modify or control whether and how Agents access, use or interact with the Services.
SECTION 16 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is provided for general informational purposes only. We do not guarantee the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its Content.
UNLESS EXPRESSLY STATED OTHERWISE BY THE [ENTREPRENEUR], THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANT QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT, REPRESENT, OR GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
SECTION 15 – TERMINATION
We may terminate this agreement or your access to the Services, or any part of them, at our sole discretion at any time without notice.
You will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply after termination: Intellectual Property, Comments, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy Policy and any other provisions which by their nature should survive termination.
SECTION 17 – LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL [MERCHANT], OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCT PURCHASED THROUGH THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SECTION 18 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Olvero, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from and against any loss, damage, liability or claim, including reasonable attorneys’ fees, payable to any third party arising out of or relating to (1) your breach of these Terms of Service or the documents incorporated herein by reference, (2) your violation of any law or the rights of a third party, or (3) your access to or use of the Services.
We will notify you of any claim subject to indemnification, provided that any failure to give prompt notice shall not relieve you of your obligations unless you are materially prejudiced by such failure. We may control the defence and settlement of any such claim at your expense, including the selection of legal counsel, but we will not settle any claim imposing any non-monetary obligation on you without your consent, which shall not be unreasonably withheld. You agree to cooperate in the defence of any indemnified claim, including by providing relevant documents and information.
SECTION 19 – SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of the remaining provisions.
SECTION 20 – WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in connection with the Services constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, without limitation, any previous versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 21 – ASSIGNMENT
You may not delegate, transfer or assign this agreement or any of your rights or obligations under these Terms without our prior written consent, and any attempted delegation, transfer or assignment shall be null and void.
We may transfer, assign or delegate these Terms and our rights and obligations under them without your consent or prior notice.
SECTION 22 – GOVERNING LAW
These Terms of Service and any separate agreements under which we provide you with Services shall be governed by and construed in accordance with the laws and courts of the jurisdiction in which Olvero has its registered office. You and Olvero agree to submit to the personal jurisdiction and venue of such courts.
SECTION 23 – HEADINGS
The headings used in this agreement are included for convenience only and shall not limit or otherwise affect these Terms.
SECTION 24 – CHANGES TO THE TERMS OF SERVICE
You may review the most current version of these Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will become effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 25 – CONTACT INFORMATION
Questions about these Terms of Service should be sent to miguel@olvero.com.
Our contact information is as follows:
Olvero SLU
juan@olvero.com
C/ Juan XXIII, 2
23750 Arjonilla, Jaén, Spain
+34 615 285 237
VAT No.: ESB23381189