Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unused, with its tags and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at juan@olvero.com. Please note that returns must be sent to the following address:

C/ Juan XXIII, 2
23750 Arjonilla
Jaén, Spain

If your return is accepted, we will send you a return shipping label together with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

For any questions regarding returns, you can contact us at juan@olvero.com.

Damages and issues

Please inspect your order as soon as you receive it and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can assess the issue and resolve it.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods, including food, flowers or plants, custom-made products, such as special orders or personalised items, and personal care products, such as beauty products.

We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The fastest way to ensure that you receive the item you want is to return the item you currently have and, once the return has been accepted, place a separate order for the new item.

14-day European Union cooling-off period

Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without having to provide justification.

As stated above, the item must be in the same condition in which you received it: unused, with its tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will automatically be issued to your original payment method within 10 business days. Please remember that your bank or credit card provider may take some time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at juan@olvero.com.