Refund policy

We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

The item must be in the same condition as when you received it, unused, and in its original packaging, in order for the return to be accepted. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at juan@olvero.com. Please note that returns must be sent to the following address: C/ JUAN XXIII, 2 ARJONILLA 23750 JAEN

For any questions regarding returns, you can contact us at juan@olvero.com.

Damage and Problems
Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the problem and resolve it.

Exchanges
The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase of the new item.

Return Shipping Costs
  • Canceling: Return shipping costs are the responsibility of the customer.
  • Defective Product or Error on Our Part: Olvero covers the return shipping costs.

If the return is accepted, and it is a defective product or an error on our part, we will send you a return shipping label along with instructions on how and where to send the package. Items will not be accepted for return without prior request.

Refunds
We will notify you when we have received and inspected your return and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card issuer to process and issue the refund.

If more than 15 business days have passed since we approved your return, please contact us at juan@olvero.com.