Shipping policy

1. Shipping Areas

We ship our products from Arjonilla, Jaén, to:

  • Mainland Spain.
  • Mainland Portugal.
  • Other European Union countries available during the checkout process.
  • Other international destinations when available at checkout.

Shipping availability, costs, and estimated delivery times are calculated based on the destination country, delivery address, and order weight.

If your country does not appear during the checkout process, please contact us and we will be happy to assess a personalised shipping solution.

2. Shipping Costs

Shipping costs are displayed before you confirm your order and are calculated according to the destination and the characteristics of the shipment.

We offer free shipping on orders of €90 or more to Spain and Portugal, provided that the order and delivery address meet the conditions indicated during the checkout process.

We offer free shipping on orders of €390 or more to all other countries when available at checkout, provided that the order and delivery address meet the conditions indicated during the checkout process.

The minimum order value is calculated based on the value of the products after any applicable discounts have been applied, unless otherwise expressly stated as part of a promotion.

Any customs duties, tariffs, import taxes or local charges applicable to shipments outside the European Union are not included in the product price or shipping costs unless expressly stated otherwise. These charges are the responsibility of the recipient.

3. Order Preparation

Orders are normally prepared within [1–2 business days] after payment has been confirmed.

Orders placed during weekends or public holidays will begin to be processed on the next business day.

During promotional campaigns, harvest periods, the Christmas season or other periods of high demand, order preparation times may be slightly longer. If a significant delay occurs, we will contact the customer.

4. Estimated Delivery Times

The usual delivery times, once the order has been prepared and handed over to the carrier, are:

  • Mainland Spain: [24–72 business hours].
  • Mainland Portugal: [24–72 business hours].
  • Rest of the European Union: [3–5 business days].
  • Other international destinations: depending on the country and the carrier.

These delivery times are estimates and may be affected by public holidays, logistical incidents, weather conditions, customs inspections or other circumstances beyond Olvero's control.

Unless a different delivery period has been expressly agreed, European legislation establishes a general maximum delivery period of 30 days for goods purchased online. 

5. Order Tracking

Where the carrier provides a tracking number, the customer will receive it by email or through the relevant tracking system.

It is the customer's responsibility to provide a complete and accurate delivery address, as well as a valid telephone number or email address to facilitate delivery.

6. Incorrect Addresses or Failed Deliveries

Olvero is not responsible for delays caused by:

  • incomplete or incorrect addresses;
  • the repeated absence of the recipient;
  • the inability to contact the customer;
  • missing documentation required for customs clearance;
  • restricted access to the delivery address.

If an order is returned to Olvero due to reasons attributable to the recipient, we may request payment for a new shipment before dispatching the order again.

7. Orders Damaged During Transport

Olvero is responsible for the order until it has been delivered to the customer. If the package arrives damaged, appears to have been tampered with, or shows signs of breakage, we recommend that you:

  1. Take photographs of the outer packaging, the shipping label and the damaged products.
  2. Keep the original packaging.
  3. Contact us as soon as possible, preferably within the first 24–48 hours after delivery.
  4. Provide your order number and attach the photographs.

After reviewing the incident, we may offer a replacement, a refund or another appropriate solution depending on the circumstances. The seller's responsibility for damage during transport remains in force until the order has been delivered. 

8. Order Not Received

If your order has not arrived within the estimated delivery time, you should contact us so that we can open an investigation with the carrier.

Where no specific delivery period has been agreed and delivery is not made within the legal timeframe, the customer may grant an additional reasonable period for delivery. If delivery still does not take place within that additional period, the customer may terminate the contract and request the corresponding refund. 

9. Changes to an Order

Once an order has been confirmed, it may not always be possible to modify the delivery address, the products ordered or the shipping method.

If you need to make any changes, please contact us as soon as possible. We will do our best to assist you, provided that the order has not yet been prepared or handed over to the carrier.

10. Contact

For any questions regarding shipping or deliveries:

Olvero
Email: juan@olvero.com
Telephone or WhatsApp: +34 615285237
Address: C/ Juan XXIII, 2, 23750 Arjonilla, Jaén, Spain