Shipping policy
1. Shipping areas
We ship from Arjonilla, Jaén, to:
Mainland Spain.
Mainland Portugal.
Other European Union countries enabled during the checkout process.
Other international destinations, when available at checkout.
Shipping availability, cost and estimated delivery time are calculated according to the country, delivery address, order weight and selected shipping method.
If your country is not available during checkout, you can contact us so that we can assess the possibility of arranging a personalised shipment.
2. Shipping costs
Shipping costs are displayed before the order is confirmed and are calculated according to the destination and the characteristics of the shipment.
We offer free shipping on orders of €90 or more to Spain and Portugal, provided that the order and delivery address meet the conditions stated during checkout.
The minimum order value is calculated based on the value of the products after the relevant discounts have been applied, unless different conditions are expressly stated as part of a promotion.
Any customs fees, duties, import taxes or local charges applicable to shipments outside the European Union are not included in the product price or shipping costs unless expressly stated otherwise. These charges are the responsibility of the recipient.
3. Order processing
Orders are normally prepared within [1–2 business days] after payment has been confirmed.
Orders placed during weekends or public holidays will begin to be processed on the next business day.
During campaigns, promotions, harvest periods, the Christmas season or periods of high demand, the processing time may be slightly longer. If there is a significant delay, we will contact the customer.
4. Estimated delivery times
Once the order has been prepared and handed over to the carrier, the usual delivery times are:
Mainland Spain: [24–72 business hours].
Mainland Portugal: [2–4 business days].
Rest of the European Union: [3–8 business days].
Other international destinations: depending on the country and carrier.
Delivery times are estimates and may be affected by public holidays, logistical incidents, weather conditions, customs checks or circumstances beyond Olvero’s control.
Unless a different delivery period has been expressly agreed, European regulations establish a general maximum period of 30 days for the delivery of goods purchased online.
5. Order tracking
When the carrier provides a tracking number, the customer will receive it by email or through the relevant tracking system.
The customer is responsible for providing a correct and complete address, as well as a working contact telephone number or email address to facilitate delivery.
6. Incorrect addresses or failed deliveries
Olvero is not responsible for delays caused by:
incomplete or incorrect addresses;
repeated absence of the recipient;
inability to contact the customer;
failure to provide the documents required for customs clearance;
access restrictions at the delivery address.
If an order is returned to Olvero for a reason attributable to the recipient, we may require payment of a new shipping charge before dispatching it again.
7. Orders damaged in transit
Olvero is responsible for the order until it is delivered to the customer. If the package arrives damaged, tampered with or contains broken items, we recommend that you:
Take photographs of the outer packaging, shipping label and damaged products.
Keep the original packaging.
Contact us as soon as possible, preferably within the first 24–48 hours after delivery.
Provide the order number and attach the photographs.
After reviewing the issue, we may offer a replacement, refund or another appropriate solution depending on the circumstances. The seller remains responsible for damage during transit until the order has been received.
8. Order not received
If the order has not arrived within the estimated delivery time, the customer must contact us so that we can open an investigation with the carrier.
Where no specific delivery period has been agreed and delivery does not take place within the legal deadline, the customer may grant an additional reasonable period. If the order is still not delivered within that additional period, the customer may request termination of the contract and the corresponding refund.
9. Changes to the order
Once the order has been confirmed, it may not always be possible to change the address, products or shipping method.
If you need to make a change, please contact us as soon as possible. We will try to assist you, provided that the order has not yet been prepared or handed over to the carrier.
10. Contact
For enquiries relating to shipping or delivery:
Olvero
Email: juan@olvero.com
Telephone or WhatsApp: +34 615 285 237
Address: C/ Juan XXIII, 2, 23750 Arjonilla, Jaén, Spain